Spavia Reno

I’m 9 months pregnant and my boyfriend booked me the maternity massage with Deiadra. 10/10. She was the absolute sweetest and made me feel comfortable. Thank you spavia team!

I've been a member here for years...I love the whole vibe! Way better than Peppermill and Atlantis where you spend a fortune for a service that doesn't compare. Nick is by far one of the best massage therapists in Reno in my opinion. And Christina offers some of the best advice and expertise with her facials...She is just lovely!

The front desk consistently changes appointments without contacting the client first to confirm. When addressed the guest advisors roll their eyes and specifically Katie (who wears a name tag Ava) shows a lack of care and customer service skills. Front desk does not bother to call to confirm appointments as “it depends on staffing.” This appointment was moved without communication a month prior. Then, on the day of the appointment it was moved again with 4.5 hour notice given from the manager. Spavia has a 24-hour notice policy for customers to change their own appointments. However, they can give less than that and it is acceptable. When I asked why the late notice it was explained that “someone booked an online appointment the night before and we need to give the technician time to clean in between.” This shows a lack of respect for existing appointments and for other clients' time as well as for technicians’ time. When checking out at the end of this appointment the two girls at the front desk were sitting on the ground and playing with each other’s hair which shows a distinct lack of professionalism and work ethic one would expect from a spa. Overall, the front desk staff and management are incompetent, are unable to communicate changes, and unable to effectively manage schedules. They do not care about customer service and are there for the money. Front desk staff are unwilling to communicate, be helpful, and be professional. Their mistakes are frequently covered up and excused by management. Lastly, the retreat room is inaccessible as due to the remodel there is heavy furniture blocking the door. Not only is this a fire hazard, but it is also inconsiderate of anybody who needs the extra space to maneuver around a tight space. It may cause problems such as pulled muscles or sprains or bruises when the guest needs to move the furniture to get in and out of the retreat room. I have gotten bruises trying to navigate the space. Additionally, the amenities such as the warm neck towel heater is out of reach which creates a stressful environment in a spa. The front doors leading to the spa as well as the bathroom door are heavy and narrow which also causes difficulties and bruising when navigating them. The place is designed in an ableist manner and that is reflective of the front desk staff attitudes. Do not waste your membership money here as front desk and management staff only want your money and will not respect appointment times or communicate if changes need to be made prior to making those changes. They will allow appointments that are booked online the night before to change other appointments made months in advance.

Christina shaped and tinted my eyebrows. This was my first visit to Spavia. It’s beautiful and was so relaxing while waiting for my treatment. Christina is so professional and took great care of me. The front desk was very attentive and explained some of the beneficial products. I purchased some retinol. Thank you, again, to Jennifer and Christina! I’ll be back!

I made an appointment about a month in advance. I was told I'd get an email to confirm my appointment. I never received an email, text, or a phone call. I called a day before my appointment to confirm and they said there was no record of my appointment. Luckily there was still availability for a massage but at an earlier time of my original appointment. If this didn't happen I wouldn't have had Anthony as my massage therapist and I wouldn't have just had the best massage of my life. So thank you to the front desk for not saving my original appointment. Normally something like that would be very frustrating but I am so thankful to have met Anthony. Can't wait to see him again! The 5 stars is for Anthony. 3 stars for the scheduling issue.