Pelo West in Louisville, Kentucky offers facial spa services designed to address various skincare concerns. Rated 4.9 stars across 455 reviews, the spa has established itself as a reliable choice for clients seeking professional facial treatments. Located at 140 N Fourth St #1700, Pelo West serves patients in the Louisville area who are looking for dedicated facial spa care.
Pelo West ranks via our priority score (rating × log of review count), which favors providers with both high satisfaction and substantial review volume. See how we rank.
Verified reviews sourced from Google. 5 most recent shown.
★★★★★— Samantha Mitchell
I had a massage, facial, and pedicure at Pelo West as part of a stay-cation. All of my services were amazing, but Gabby, my esthetician went above and beyond educating me on my specific skin type and needs.
The spa itself was a different vibe than I was expecting. The lobby and nail/hair areas were dark, moody, and eclectic with upbeat music playing. The massage and facial rooms were similar in style, but had calming music playing and dim lighting.
Overall, it was such a fun and positive experience! I will definitely be back.
★★★★★— April Zik
I had my daughter’s 10th birthday party here with 5 of her friends and they had mini manicures and mini facials - all age appropriate and with gentle products. They had THE BEST time, truly a memorable experience for all. The staff were amazing and even played age appropriate music for the girls to enjoy. I can’t recommend this place enough. And moms can enjoy top notch treatments as well!!
★★★★★— Sarah Brutus
The staff was amazing! We had a large group and were well taken care of. The bridal suit is beautiful and perfectly accommodated us. The spa was clean and the services exactly as described. Book here for your next event or spa service!!!
★☆☆☆☆— Jennica
The girl who did my nails was SO nice and did a great job but I was really sad to see the state of this place. For the price I paid, it wasn’t clean in there and they didn’t have change for me to even break $100. There was someone else’s hair all around my pedicure station and toenail clippings on the rug. For that reason I cannot recommend.
Update: The business has responded saying that the place was busy and that's the reason this place and my pedicure station were both dirty. I visited on a VERY SLOW day with only one other person there for the three hours I was there and they guy at the desk sitting on his phone the entire time. There was no one cleaning, it was pure laziness and filth. There was also NO change for me to pay in cash when I asked.
Don't waste your time going here.
★★★★★— S E
Absolutely amazing from start to finish. Clean, super friendly staff, and great relaxing vibe. Mercedes was my masseuse and she hands down gave the best massage I’ve ever received. She was able to get a knot out of my shoulder area that I have never been able to get out even with monthly massages! Definitely recommend taking the time for some self care and relaxing here. It’s totally worth it! And who doesn’t like complementary champagne!
What our analysis found across 5 reviews
AI-assisted analysis using Anthropic Claude Haiku 4.5 — every theme below was derived from the original Google reviews shown below this section, which you can verify yourself.
Cleanliness issues with hair and debris at stations
Inability to provide change for cash payments
What this spa is strongest at
Derived from 455 reviews · No AI summarization
Based on which treatments are mentioned most often in patient reviews and how those reviews are rated, Pelo West is strongest in Facial — mentioned 2 times with an average rating of 5.0/5.
Facial★★★★★5.0/5 · 2 mentions
100% positive
“I had a massage, facial, and pedicure at Pelo West as part of a stay-cation. All of my services were amazing, but Gabby, my esthetician went above and beyond educating me on my specific skin type…”— Samantha Mitchell, 5-star review
We count which treatments appear in each spa’s public Google reviews using a curated synonym map (e.g. “Botox” also matches “Dysport”, “Xeomin”). Ratings are the reviews’ own star scores — we do not adjust them. Empty services mean no reviews mentioned them yet. See full methodology →
Editorial sub-ratings
Across 5 reviews · AI-assisted analysis using Anthropic Claude
Five aspects we score for every spa with reviews on file. Each citation below is a verbatim quote from the actual reviews — you can verify any of them in the Recent Reviews section.
Staff & bedside manner
Friendliness, attentiveness, communication.
4.0
of 5
“The staff were amazing and even played age appropriate music for the girls to enjoy.”
Cleanliness
Facility appearance, hygiene, equipment care.
2.0
of 5
“There was someone else's hair all around my pedicure station and toenail clippings on the rug.”
Pricing transparency
Were prices communicated clearly up front?
2.0
of 5
“They didn't have change for me to even break $100.”
Wait times
Punctuality and scheduling experience.
3.0
of 5
Results quality
Did treatments work? Naturalness and longevity.
5.0
of 5
“Mercedes was my masseuse and she hands down gave the best massage I've ever received.”
Sub-ratings are produced by Anthropic Claude Haiku 4.5 reading the spa’s public Google reviews. Each citation is verbatim — we do not paraphrase. If an aspect was rarely mentioned, we default to 3 (neutral) and leave the citation blank. Read methodology →
Sources we analyzed for this listing
455 Google reviews
5 review excerpts on file
0 YouTube reviews found
0 Reddit threads referenced
0 first-person experiences from our contributor network
Long track record — 455 patient reviews and counting
Repeat clients highlight the relaxing facial experience
Services & Specialties
Services include Facial spa.
Facial spa
Financing Available for Facial spa in Louisville
Many med spas in Louisville offer financing through Cherry, Affirm, or CareCredit. Pelo West can typically work with you on payment plans for treatments starting around $X. Ask during your consultation about month-by-month options.
Financing terms vary by provider and approved credit. Bring your questions about deposits, APR, and prepayment options to your initial consultation so you can compare totals across facial spa packages in Louisville, KY.
Data sourcing: Business information is sourced from public business records. Ratings reflect aggregated patient reviews. See how we verify, how we rank, and methodology.