Genesis Health Clubs - Midtown Crossing

The new gym is great, love the atmosphere and the various different weight areas. Nice and spacious. Some of the machines in there though barely work which is crazy, like why would you bring them in? The machine for leg kickbacks is so rusty and jankety its barely usable. Overall though, great gym and excited to use it, but there are 2 things that still have my choosing to go to different locations more often: 1. Its so darn hot in there. It was 78 degrees on Friday inside. I dont sweat easily so I just get overheated and it makes my workout miserable. The other location i use is not this hot 2. There is like 1 station for cleaning on the entire floor. People dont clean their machines here because spray/towels are in 1 location and not easily accessible. There is so much room here, can more stations be added to the weight floor please so people are inclined to clean their machines? And the turf weight area by the windows

This location is really nice but you need to update and have better hours. It says you guys are open on Saturday and Sundays until 8 on google. There were three others behind me who tried to walk in at 5:55pm and it was locked. To be honest 6 pm is a little early to close on a Saturday too.

I wanted to give it a better rating, but this place is rough. Machines are outdated and often broken. Water fountains have been out. I just walked around the entire gym floor, and every hand sanitizer was empty. The bathroom and locker room smell bad. The showers may not even be safe due to mold growth. They're essentially letting this gym rot away while the new one is being built across the street. Not worth 60ba month plus a huge cancelation fee :/

I have been a Genesis member at the Aksarben location for 7 years and the efforts put forth for repairs and cleaning have been mediocre at best. That has all changed since Tessa is managing the club. So many long overdue fixes have been completed, the facilities are so much cleaner, the equipment gets fixed quicker, got the cable back on treadmill TVs, and so on. Thank you Tessa for your great work, it is truly appreciated.

First off I do NOT want to blame any of the staff for the below issues. I believe this is a corporate issue, not a local staff issue. The staff is always helpful and willing to go the extra mile, but can only do what their corporate office allows. The gym on the other hand has a few very big issues. 1. The air conditioning has been out for almost a month! 2. The vents in the wet area in the locker room are not working, for several months. Allowing mold to grow on the ceiling. 3. Walls half painted on the floor.