Cleveland Clinic - Lutheran Hospital

I have encountered numerous awful experiences with this hospital, making it challenging to determine where to commence. Let's initiate with their terrible valet workers. Today, my elderly, handicapped father had a scheduled appointment and the valet drivers take up all the space around the front of the entrance making it difficult for anyone to pick and drop off family members WHO ARE NOT AT ALL MOBILE! I had an tall African-American man walk up to my vehicle and tell me I could not pick my dad and I had to keep driving around, which was entirely ridiculous because I was already at the front of the building not blocking anyone meanwhile a gang of cars are in the front unloading passengers while he’s telling me I could not run and get my dad from the front entrance. This Cleveland clinic does not offer consistent transportation help at the front of the entrance so of course you have to do it all yourself. I can’t explain enough how there’s ALWAYS a negative experience with valet workers at this Cleveland clinic location. I’m sure it has a lot to do with the area but this is still not a reason to always have a difficult time with every visit. I never want to come back to this hospital!!! Maybe they should have the security guard that sits in there Cleveland clinic van parked in the lot crossed the street playing on their phones help transport patients from cars into the building since they aren’t doing anything else aside from playing on their phones. It’s ridiculous. Billionaire hospital company and still can’t afford to have more people working transport and also training their valet workers with proper etiquette and mannerisms to be dealing with the public especially the elderly population. This place is awful when it comes to dealing with non-medical workers. I would never recommend anyone ever waste their time, energy nor sanity dealing with this constant frustration.

The worst emergency room and hospital in Cleveland. In fact Cleveland Clinic should be ashamed of this location its Emergency Room, and medical Doctors and nurses are a disgrace to the medical industry and all of Cleveland Clinic. This location should be closed permanently and all of it employees fired. So many terrible experiences here. Directly related to care.

This whole staff was probably some of the nicest and most professional medical staff i've ever encountered. I had no wait at all, it was midnight. I was also able to call and ask them how long the wait would be.

The emergency room doctors treat you as if you’re there for drugs and not help! Both times I was there in a 3 week time frame for my hip dysplasia. They didn’t give me the correct dose of meds I was given the minimum that could be given. They kept telling me it wasn’t my hip after I’ve already been scheduled for a hip replacement for 3 months. I’ve had several X-rays done and tests that they know for a fact I have severe advanced osteoarthritis with hip dysplasia. They refuse to treat me and give me any type of medication to help relieve the pain. I was unable to walk for 18 hours. And they just wanted to know what did I plan on doing? I came there for help because the pain became so bad I couldn’t walk I couldn’t stand. I couldn’t sit. I have dealt with this pain for over two years and it has progressively gotten worse as the time has went on. I was never given any pain medication from any of my doctors as far as primary care except for Tylenol and creams when my bone is rubbing against my other bone, causing all of this pain Then they wanted to tell me that it was my back not my hip. I was never treated so terribly in my entire life like I didn’t matter like my pain wasn’t a valid reason to be there since then they scheduled me with pain management who canceled my appointment because he’s not in only on Wednesdays And has no openings until after my surgery so there’s no point in even getting assistance I think it’s time to look into another hospital Cleveland clinic in general seems very nice, but Lutheran Hospital has some of the worst employees with the worst attitude

Staff is very kind at this location. You go in complaining about pain and leave feeling better no long time waiting to see a doctor. Very professional. I recommend this location if you become ill.